Privacy Policy

Legal information, privacy policy

& feedback

General information

The information on this page applies to the website www.geoacoustics.com (the “Website”), operated by GeoAcoustics Ltd.

Company name: GeoAcoustics Legal form: LTD

Registered address: GeoAcoustics Ltd, Shuttleworth Close , Gapton Hall Industrial Estate , Great Yarmouth, Norfolk, NR31 0NQ, United Kingdom

Operating address (if different): As above

Registration number: [Company number]

VAT number: [VAT] Country of registration: UK Email address: sales@geoacoustics.com

1. Scope of this policy

This privacy policy explains how GeoAcoustics collects, uses, stores and protects personal data of users (“User”, “you”) who access or use the Website and related services. By using the Website, you confirm that you have read and understood this document.

2. Data controller

For the purposes of the GDPR, the data controller is: Company name: GeoAcoustics Ltd Email: sales@geoacoustics.com Address:

Shuttleworth Close Gapton Hall Industrial Estate Great Yarmouth, Norfolk NR31 0NQ, United Kingdom

3. Personal data we collect

We may collect and process the following categories of personal data:

identification data (name, username);
contact data (email address, phone number);
technical data (IP address, browser type, device and operating system data);
usage data (pages visited, session duration, interactions);
payment-related data (processed by third-party payment providers);
any other information voluntarily provided by the user.

4. Legal basis for processing

We may collect and process the following categories of personal data:

user consent;
performance of a contract;
compliance with legal obligations;
legitimate business interests, provided that such interests do not override the rights and freedoms of the user.

5. Purposes of processing

We process personal data for the following purposes:

to provide and maintain our services;
to communicate with users;
to process payments and transactions;
to improve website functionality and user experience;
to send marketing communications, where consent has been obtained;
to comply with legal and regulatory obligations.

6. Cookies and tracking technologies

The Website uses cookies and similar technologies in accordance with the ePrivacy Directive. Users may manage cookie preferences through the cookie consent banner or browser settings.

7. Data sharing and third parties

We may share personal data with:

hosting and IT service providers;
analytics and marketing service providers;
payment processors;
public authorities, where required by law.

All third parties process personal data under GDPR-compliant agreements.

8. International data transfers

Where personal data is transferred outside the EU/EEA, appropriate safeguards are applied, including standard contractual clauses approved by the European Commission.

9. Data retention

Personal data is retained only for as long as necessary to fulfil the purposes described in this policy or as required by applicable law.

10. User rights under GDPR

Users have the right to:

access their personal data;
rectify inaccurate or incomplete data;
request erasure of personal data;
restrict or object to processing;
receive their data in a portable format;
withdraw consent at any time.

Requests may be submitted via [Contact email]. Users also have the right to lodge a complaint with a competent supervisory authority.

11. Changes to this document

We reserve the right to update this legal document at any time. Any changes become effective upon publication on the Website.

12. Contact information

Email: sales@geoacoustics.com Address: GeoAcoustics Ltd, Shuttleworth Close , Gapton Hall Industrial Estate , Great Yarmouth, Norfolk , NR31 0NQ, United Kingdom

Company complaints procedure

Feedback can be made in a way that is most convenient for the individual. This may include contacting us by email, telephone, in writing, or in person.

When submitting feedback, individuals are encouraged to provide their name and contact details, a clear description of the matter, relevant dates, and any supporting information where possible. Feedback should normally be raised within a reasonable timeframe, typically within three to six months of the matter arising. All feedback will be acknowledged promptly. This acknowledgement will confirm that the feedback has been received, explain the next steps in the process, and provide details of who will be handling the matter. Feedback will be reviewed and investigated in a fair and impartial manner. This process may involve gathering relevant information, reviewing records, and speaking to those involved. The aim is to fully understand the circumstances before reaching a decision. Once the investigation has been completed, a response will be provided outlining the findings and the reasons for the decision. If the individual is not satisfied with the outcome, they may request that the feedback is reviewed by a more senior member of staff. Where applicable, information will also be provided about how to escalate the feedback to an external organisation, such as a regulator or ombudsman. Feedback should be directed to: Email: complaints@geoacoustics.com Telephone: +44 (0)1493 600 666 Postal Address: GeoAcoustics Ltd, Shuttleworth Close, Gapton Hall Industrial Estate, Great Yarmouth, NR31 0NQ